Cape Tribulation Ocean Safari:

• Check-in time for the morning tour begins at 7.40 am. We advise any guests making their own way arrive no later than 8.00 am
• Check-in time for the afternoon tour begins at 11.40 am. We advise any guests making their own way arrive no later than 12.00 pm.

Whitsundays Ocean Rafting:

• Check-in for the Northern Exposure tour starts at 7:45 am. We advise any guests that are making their own way to our office for check in to arrive between 8 am – 8:15 am.  
• Check-in for the Southern Lights tour starts at 9 am. We advise any guests that are making their own way to our office for check in to arrive between 9 am – 9:15 am.

Certain times of the year are stinger season (usually between late October – April/May). At this time of the year, we do highly recommend hiring a stinger suit.  These will cover around 90% of your body, fins will cover the majority of your feet and your mask will cover some of your face, leaving less than 5% of your body exposed. Wet suits are available for hire during the winter months, which simply provide you with an extra layer of warmth whilst snorkelling. The hiring of stinger suits and wetsuits can be arranged upon check-in.

If you are not a confident swimmer, please make sure that you tell the office team when you check-in as well as the crew onboard the vessel as they will assist you if you wish to snorkel. We also offer life jackets and pool noodles on board for extra buoyancy.

Yes, we provide snorkels, masks, fins and stinger/wet suits are available for hire. You are welcome to bring your own if you have them.

No, please bring your own. Otherwise, we do have them for hire for $8 at reception.

We have a range of prescription masks available for hire for $15. These can be arranged at check-in. Please note we DON’T have these on the boat and must therefore be pre-arranged with reception prior to departure. 

Some of the vessels have a toilet on board (only to be used when the boat is stationary) and there are toilet facilities located at the check-in office.

The ocean safari boats are suitable for most ages from 4 years upwards (weather permitting). The ocean rafting boats are suitable for most ages from 6 months upwards (weather permitting).

Tours are not suitable for guests with pre-existing back, neck or hip injuries or for women who are pregnant. 

Due to the open-style design and speed with which our vessels travel, it is very rare for guests to experience seasickness on board, unlike slower vessels where you experience a slow-rocking motion that can cause seasickness. The most common time for passengers to ever feel nauseous on the water would be when the vessel has stopped. We welcome anyone that is prone or worried about seasickness to take any necessary medication prior to travelling.

You are welcome to bring cameras or phones for the day. Although we do have dry boxes under the seats which are designed to keep your belongings safe, any electrical and personal belongings brought on board are at your own risk. We take no responsibility for items lost or damaged during the day.

No, we do not rent GoPros or cameras.

Our staff will be using Go-Pros to take photos throughout your day. A link to preview these photos will be emailed to the address that you provided upon check-in 72 hours after travel. These photos will then be available to purchase online. The cost for one photo is $6, or for 10 or more photos, the cost is $3 per photo. If you do not wish to have your photos taken during the day for any reason, please just let our staff know prior to departure.