Due to the nomadic habits of Great Whites, the best time does vary year by year. They have been elusive at various times throughout the years. In the past 11 years, there is no particular month/season that has consistently produced no sharks. On average we have calculated that you have an 83% chance of sighting sharks at any time of year. 

The Operator cannot guarantee to see a shark as most people can appreciate. They cannot restrict them in any way to stay put but can surely do their utmost, within specified guidelines, to entice them to the vessel. If a Great White Shark is not sighted throughout the day, you will receive a $300 voucher to use towards another charter with The Operator. If you do choose to use the voucher towards a Swim with the Sea Lion tour the difference in the ticket amount is forfeited. These vouchers cannot be exchanged for a refund or redeemable for cash. If after your second or subsequent attempts, you still do not sight sharks you are given a voucher to return for $100 all-inclusive. Proof of identity will be required when redeeming the voucher.

To ensure the comfort of your trip you will need to bring:

• Bathers and a towel
• Your Camera, if you have one. If you do not we do have GoPros available to hire on board and a highlights package is available to purchase.
• Charging cables. USB points are available on our vessels.
• Comfortable clothing: Remember to pack some warm clothes as it can get cool on the water (even in summer). A warm jacket is a must in winter. Our Vessels have reverse-cycle air-conditioning for your comfort. 
• Sunglasses: Polarized sunglasses make it easier to see into the water and spot the sharks from on board. If you do not have any we do have them available for purchase.
• Sunscreen - we encourage you to be sunsmart.
• Boat-appropriate soft-soled shoes - preferably not thongs.
• Space is limited, small bags are appreciated.
• A reusable drink bottle as chilled filtered water is available on board.
• PLEASE NOTE: Our vessels are cashless and card only transactions are accepted.

The price of the tours is the same for all guests as when a shark is sighted, everyone on board has the opportunity to view the shark, not just those in the cage. We encourage all guests to dive into the shark cage and respect the wishes of those who prefer to watch from the boat. 

• Children under the age of 8 are only allowed to enter the water at the Skipper's discretion on the day.  
• All children under the age of 16 require adult supervision at all times.  
• If they are in the water their supervising adult is required to also be in the water at all times. If the child or the adult exits the water the adult or the child will also be required to do so.
• Any guest under the age of 18 needs to have their waiver form signed by a parent or guardian.